We send pipes and accessories to all over the world. Shipping rates vary from country to country and will be charged to the buyer. The approximately amount for one pipe with priority registered mail and all packing material is US$ 25.-. Till two pipes it remains the same but bigger parcels charge a bit more. All depending on the weight.

If you order from outside the European Union you can shop TAX FREE !! (...means you do not have to pay the VAT = value added tax).

In Austria we have a VAT of 20%. This 20% is added to all customers who order from inside the European Union. 

If you have additional questions please contact us and feel free to ask !

We accept orders via mail, telephon and fax !
Our team speaks English very well and can process your orders by phone as well. (ask for Ms.Eva as she is the well versed in English)

What we need is the item you choose (order code), the name and address where to send all these, and of course your credit card information and signature.
Please send the credit card information by fax only !!

• We take the following credit cards:

• We prefer MasterCard/Eurocard and Visa for best/fastest results. 

• since October 2001 we accept "crossed personal cheques" aswell. 

PayPal is another option !! We accept PayPal on the following e-mail address: office@pipes.at

If you do not like any of our articles you ordered you are more than welcome to ship it back and we refund the amount.

If you would like to order with fax you can use our fax document (Word 2000) !!

Download "FAX ORDER FORM !" (Word 2000 format)
or use the html version of the fax order form !

Then print and send all to us !

Telephon:   +43 1 5334242 
Fax:        +43 1 5332542

Snail mail: Josef Ostermann 
            Am Hof 5 
            A-1010 Wien (Vienna) 
            Austria 
            Europe 

we are here for you:
monday - friday: 09:00 - 18:00
saturday:        09:00 - 17:00
JULY and AUGUST:  Saturdays     9 am - 1 pm

company name: Ostermann Josef Raucherartikel
our international UID Nr: is ATU10254302
and we are members of the "Wirtschaftskammer Wien" Schwarzenbergplatz 14, A-1041 Wien, Fachgruppenmitgliedsnummer: 277373
Firmenbuchnummer: 1412b

Alle weiteren E-Commerce Daten sind bei Interesse unter diesem Link abzufragen.
If you are interested in all the E-Commerce information you can use this link !
E-Commerce Information !

If you would like to order by phone. Our team speaks english and welcomes every call from everywhere in the world.

For orders with e-mail use our office@pipes.at
e-mail address. Please use e-mail order only if we already have your Credit Card information. Please do not send Credit Card numbers via e-mail (security reason). 

We hope to be able to support your needs !!